Guides

Set up and run your marketplace

Step-by-step setup and configuration guides for tenant admins.

Getting Started with the Admin Console

Sign in to your admin console, find your way around the sidebar, and use Home, Launch Center and Settings to get your marketplace ready.

Read guide Tenant Admins

Team Members and Roles

Add staff accounts, give each person the right role, and ban or remove accounts when you need to.

Read guide Tenant Admins and staff

Two-Factor Authentication

Protect your admin console sign-in with an authenticator app and recovery codes, and know what to do if you lose access.

Read guide Tenant Admins

Business Profile and Localisation

Set the legal details that appear on your invoices and statements, and choose your default language, timezone and price format.

Read guide Tenant Admins

Connecting a Custom Domain

Run your storefront on your own domain, add the DNS records Babylon asks for, and follow verification through to a live certificate.

Read guide Tenant Admins

White Label and Branding

Set your marketplace name, colours, fonts, logos, menus and storefront pages, preview them as a draft, then publish or roll back.

Read guide Tenant Admins

SEO and Discovery

Control what search engines and AI crawlers can see, shape your llms.txt and robots.txt, and decide whether guests can browse your catalogue.

Read guide Tenant Admins

Payments and Checkout

Choose who processes your payments, which currencies you accept, how much Babylon collects at checkout, and connect your own Stripe account if you use one.

Read guide Tenant Admins using their own Stripe account

Configuring Stripe Webhooks

Set up Stripe webhook endpoints so payment, billing and identity events from your own Stripe account reach Babylon in real time.

Read guide Tenant Admins

Fees, Commission and Sales Models

Set your buyer's premium, seller commission and tax, understand which rate wins on a lot, and choose how you operate as a seller or marketplace.

Read guide Tenant Admins

Identity Verification (KYC)

Choose who must verify their identity, review identity checks from the queue or a user's profile, and understand each status.

Read guide Tenant Admins

Auction Settings and Bid Increments

Set the bidding rules your auctions inherit, from sale format and reserves to proxy bidding, anti-sniping and increment ladders.

Read guide Tenant Admins

Marketplace Tiers and Authentication Schemes

Split your catalogue into trust bands with their own sale formats, fees and badging, and define the authentication standards behind them.

Read guide Tenant Admins

Seller Agreements

Turn on seller agreements, write and publish contract templates, issue them for e-signature, countersign, and control whether unsigned lots can go live.

Read guide Tenant Admins

Supply Pipeline

Track consignors from first enquiry to live listing using Supply Leads, Supply Items and the Supply Workstack.

Read guide Tenant Admins and supply team staff

Gmail Connection

Let staff connect their own Gmail inbox, read-only, so email with leads and consignors is captured against the right record.

Read guide Tenant Admins

Listings and Collections

Create, review, approve and publish lots, group them into collections, and set up the categories, custom fields and document checks behind them.

Read guide Tenant Admins

AI Listing Copy

Switch on AI-drafted listing descriptions, connect an OpenAI key, set house rules for tone, disclaimers and banned phrases, and use AI Assist on a listing.

Read guide Tenant Admins

Auctions, Offers and Deal Rooms

Watch live auctions and sealed bids, respond to offers, manage post-sale deal rooms, and handle buyer messages, questions and moderation.

Read guide Tenant Admins

Live Commerce

Set up live shows, brand your streaming overlays, connect OBS or TikTok LIVE Studio, and run a show from the Live Console.

Read guide Tenant Admins

Orders, Settlements and Payouts

Follow a sale from hammer to seller payout, and learn what each order and payout status means and what you can do at each step.

Read guide Tenant Admins

Disputes, Refunds and Exceptions

Handle order issues and formal disputes, refund or cancel orders, and clear financial exceptions and insurance claims.

Read guide Tenant Admins

Fraud and AML Monitoring

Review fraud alerts and anti-money-laundering cases, record outcomes, and understand how an open case affects seller payouts.

Read guide Tenant Admins

Notifications and Messaging

Choose which channels your marketplace uses, which automated messages go out, how they are worded, and how buyer and seller messaging is moderated.

Read guide Tenant Admins

Email Marketing and Audiences

Build your contact lists and segments, manage consent categories, design email templates, and review, approve and send marketing campaigns.

Read guide Tenant Admins

Trade Programme

Run a dealer trade programme: invite and vet dealers, set dealer tiers, sell promotion placements, issue dealer statements and set programme policies.

Read guide Tenant Admins and developers

API Keys, CORS and Audit Trail

Create and revoke API keys for server-to-server integrations, allow extra browser origins, and review the live auction audit trail.

Read guide Tenant Admins

Platform Billing and Subscription

See your Babylon subscription and invoices, pay an open invoice, and switch to a different plan.

Read guide